Privacy Policy
Last updated: November 2024
1. Introduction
Avora Escapes ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website avoraescapes.com or use our travel planning services.
2. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name, email address, phone number
- Travel preferences, destinations, dates, and budget
- Passport information (only when necessary for bookings)
- Payment information for deposits and bookings
- Accessibility needs and special requirements
- Communication history with our advisors
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Pages visited and time spent on site
- Referral source and exit pages
- Device information and operating system
3. How We Use Your Information
We use your information to:
- Design and book your travel itineraries
- Communicate with you about your trips
- Process payments and manage bookings
- Provide customer support and emergency assistance
- Send booking confirmations and travel documents
- Improve our services and website experience
- Send marketing communications (with your consent)
- Comply with legal obligations
4. Information Sharing
We share your information only as necessary to provide our services:
- Travel Suppliers: Hotels, airlines, tour operators, and other service providers need certain information to fulfill your bookings
- Payment Processors: Stripe and other payment partners process transactions securely
- Service Providers: Tools we use for email, analytics, and CRM (e.g., Supabase, Google Analytics)
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:
- Active bookings: Until trip completion plus 1 year
- Financial records: 7 years (for tax compliance)
- Marketing communications: Until you unsubscribe
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Object to processing of your information
- Request data portability
To exercise these rights, contact us at contact@avoraescapes.com
8. Cookies
We use cookies and similar technologies to enhance your browsing experience. See our Cookie Policy for details.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date.
11. Contact Us
For questions about this Privacy Policy or our data practices: